We at Thedecorfinds place high value on customer satisfaction therefore you are guaranteed to be satisfied with our products. In our Returns and Refund Policy you will find information about when and why you may be able to ask for a refund for the products bought in our store. In order to be allowed to get back your money, the item must be in as new condition as it was when you got it. The following are some of the key details which will be of further help please go through the details below.
Conditions for Returning or Exchanging Products:
1. To return or exchange, one is required to give valid reasons for his action.
2. Where these situations occur, we do not accept returns if the item gets damaged after the client has received it.
3. In case of a return an individual must do so within the next 24 hours of having received the item.
4. If the item is a clothing item it must be unworn and if it is any other item it must be returned in as new condition as possible.
5. If a wrong product is delivered except the one that was ordered, a return may be made.
6. However, if the item is found to have got some manufacturing faults, then you can return the item.
Returns Are Not Accepted Under the Following Conditions:
- If the return request is made after the specified time frame.
- If the product has been used or is not in the same condition as when it was delivered to you.
- If the items are returned without their original packaging, freebies, or accessories.
- If the items are returned without barcodes or tags.
However, if your address has been provided and confirmed to be accurate and very comprehensive and yet the parcel did not reach the intended destination, then, you shall be provided with a refund by Thedecorfinds. But if the address provided by you was somehow incomplete or wrong, then you have to start the transaction from scratch again.
The refund will be made to your card when the products are returned and it will be less the shipping cost and or any other charges that may be incurred. If you did not receive the product then you can claim full refund.
We also wish to remind you that it has a turnaround of up to two weeks the moment you request for a refund for the amount to reflect on your credit card statement. If the refund does not show up at this time, kindly contact your credit card company or any other authorities as appropriate.
For any question or further assistance please feel free to contact us at support@thedecorfinds.com. Don’t worry, we are here with the solution for you!